The most common reason why an account is inactive is because the account is still under review by our team. Shortly after signing up for a Business Account, you will receive a call to verify the information you have entered into your account. Once this check has been completed, and your account is approved, you
Reset Password
To reset your password simply do the following: Or if you are already logged into your account:
How do I download an invoice?
The True Rewards platform generates automatic invoices regardless of payment method. Invoices can be downloaded from within the ‘Orders’ page on the dashboard under your account.
Can I send a fully branded digital gift card?
Build your brand with a custom experience. With the True Rewards Business Accounts, you can create fully custom gifting experiences for your recipients. These customisations include: Easily distribute branded gifts using our API, Widget and Bulk sending features to deliver 1-1,000+ branded eGifts to your recipients. Just like the Choice eGift Card, your recipients can
How do I buy and download eGift(s)?
Once you have logged into your account and selected the eGift Card product, select the ‘Download eGifts’ option, follow the prompts then download the URLs.
How do I upload Custom Gift Card amounts?
With our Digital Visa Gift Cards and Choice eGift Cards, you can upload multiple recipients and nominate different amounts for each recipient. Select the ‘Upload and Preview’ option. This will allow you to either paste or upload a CSV/TEXT file of the list of recipients and the different card amounts.
How do I upload multiple recipients?
Once you have logged into your account and selected the eGift Card product, select the ‘Upload and Preview’ option. This will allow you to either paste or upload a CSV/TEXT file of the list of recipients.
How do I select retail brands for the Choice branded eGift Card?
Log into your account and select the Choice Gift Card product. Next, select the drop-down ‘Filter Exchangeable eGifts’. The default will have all retailers selected. Browse all the options and, if you wish, remove the tick beside the retailers you do not want as an option.
Widget/API Orders
Our end-to-end technology enables you to send digital gift cards on-demand and in real-time. True Rewards offers a plug-and-play, integrated API solution that automates your rewards and incentives program at scale. Supercharge your staff, say thank you to your customers, and deliver the ultimate rewards that are personalised for the recipients, all within a fully
Rewards Tracker
For our walkthrough video on this topic please click here. The ‘Rewards Tracker’ lets you track all the eGift Cards you have sent through the True Rewards platform. This includes single recipients, multiple bulk sending, any eGifts sent via Widgets or via API’s. Once you log in, click on ‘Rewards Tracker’ this will take you to
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