Please contact us to confirm the original, incorrect email address and advise the updated recipient details. We will then arrange to re-send the gift email. Note: We can only re-send the gift card if the gift card has not been opened or added to another digital wallet/account.
I have been charged $1 but didn’t buy an eGift card. How do I get a refund?
The $1 transaction is a pre-authorisation (hold) and it is not an actual charge but acts as a confirmation that the payment method is active and valid. The $1 verification pre-authorisation will be automatically released back into your account in 7-10 days. No further action is required.
I can’t see the code within my online banking
Note: The first four numbers are your code – each bank changes how this message is displayed within your online banking.
I have received a message: ‘Fetching still pending’
Due to high demand, your order is taking a little longer. Please check back in 15 mins. If unresolved, please contact us at help@truerewards.com.au.
I entered the verification code incorrectly to link my card
No problems simply try again (up to 3 attempts). If you have further problems, try linking another card.
My Account is Inactive
The most common reason why an account is inactive is because the account is still under review by our team. Shortly after signing up for a Business Account, you will receive a call to verify the information you have entered into your account. Once this check has been completed, and your account is approved, you
Reset Password
To reset your password simply do the following: Or if you are already logged into your account:
Will my eGift Card get blocked or land in my friend’s junk/spam folder?
True Rewards uses leading technology and the latest email delivery system to ensure your eGift Cards are delivered instantly and safely to the recipient’s email account. However, if your friend has not received the email to claim their eGift, we recommend letting them know to check their junk or spam folders, just in case. If
Why was my order unsuccessful?
The most common reason an order is unsuccessful is due to online payment security. To ensure online payment security for both our customers and True Rewards all payment transactions are monitored. In some cases, due to the payment assessment from our third-party payment providers, we are unable to complete an order. This order may appear
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