If you don’t see a $1 verification code (transaction) straight away under your online banking statement, then give it 5-10 minutes and check again.The transaction should show up under your statement descriptor as a 4-digit code i.e. “TR XXXX”. If you still don’t see any $1 transaction show up, you can try the following:
Cannot find your True Rewards Gift Email
The True Rewards platform delivers eGift cards instantly. If you are expecting a True Rewards eGift Card but cannot locate the ‘You’ve received a Gift’ email, please follow the below steps:
Point of Sale (POS) scanner failed to read my eGift Card barcode
Sometimes the POS scanners at a check-out may experience difficulties in picking up the eGift card barcode on your device. To fix this issue, simply increase the screen brightness on your device. Alternatively, you can ask for the gift card code to be entered manually or print out your eGift before you go to the
Why is my Account Inactive?
The most common reason an account is inactive is due to the account verification steps being incomplete. If you have created and verified your mobile number, please remember to also verify your email address. This can be done by clicking on the ‘Validate my Email’ button in the Welcome email that was sent to your
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